Vertican
Technologies, Inc.
55 Lane Road
Suite #210
Fairfield, NJ 07004
Phone: 800-435-7257
or 973-575-5646
Fax: 781-207-0219
(received through eFax service)
If you have an emergency and need to contact Vertican Client
Services on a weekend or holiday, call or text: 973-303-7464. You
also have the option to email (in plain text format) your support
requirements to: 9733037464@vtext.com
Weekend/holiday Emergency Support hours and incident charges
have remained unchanged. Weekend emergency support is available on
Fridays from 5 p.m. to 8:00 p.m. and on Saturdays, Sundays and
holidays from 9 a.m. to 8:00 p.m. (EST) at a charge of $295.00 per
incident if you are on a Support and Enhancement Agreement, if not
it's $495.00. If you leave a message, be sure to include a contact
name and phone number. A member of our Client Services staff will
return your call within 30 minutes.
When you call Vertican Client Services, please be prepared to
answer any diagnostic questions that the Client Services
representative may ask. If you encountered a specific error code or
message, please make note of it.