vMedia Troubleshooting Introduction

If you desire training on your vMedia system, please contact Vertican Technologies. vMedia training consists of six modules. Module 6 focuses on troubleshooting.

Module 6 of the vMedia training examines the following troubleshooting tasks.

❏ Basic Install Check (EIDMS and MACHID vars)
❏ Broken Drive Mappings
❏ Examining the VIEW.wsid file
❏ Examining the IMASTER.INI file
❏ Basic Scanner Troubleshooting
❏ PTI Troubleshooting and Repair
❏ FTI Troubleshooting and Repair
❏ Collection-Master Setup Screen

If you need help with a vMedia problem, you can:

Contact Vertican Client Services for assistance.

Click on the Help icon to open a vMedia Help Options window.

Help from Vertican links to Client Services Support

Self-Help Resources include:

Link to this help manual

Link to the Vertican Technologies Knowledge Base on the vPortal.

vMedia Troubleshooting Introduction

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